HELP

What is Vket Cloud?

It is a WebGL engine that runs on web browsers on PCs and smartphones.

Can I use it without internet connection?

Sorry, internet connection is required. Please note that communication costs will be borne by the customer.

Can I use it on Mac or Linux?

You can use any PC that can use web browsers such as Chrome / Firefox / Safari / Edge. Please check the supported environment for details.

I can't hear my mic

Check your device settings to see if a microphone is connected to your device or if the microphone is enabled.

If you are using a smartphone, please make sure that you have enabled the use of the microphone. Please check if you have muted your microphone on Vket Cloud. Please check "Input Volume" in the settings in Vket Cloud.

I can't hear other people

Check your device settings to see if your device has a speaker connected or enabled. Please check "Voice volume" in the settings in Vket Cloud.

Loading stops in the middle

Try refreshing your web browser and reloading.

reset during loading

The memory in your environment may be insufficient.

It's heavy

Try closing other tabs and apps.

buttons not responding

Try unblocking your browser's pop-up blocker.

I'm running Vket Cloud with two tabs in my browser, but it doesn't work

We do not recommend running Vket Cloud in more than one browser tab at the same time. Start with one tab.